Refund policy

At Repelza, your safety and satisfaction are our top priorities. We work hard to deliver high-quality insect repellent products you can trust. Please review our return and refund guidelines below:

Return Period

  • Customers may initiate a return request within 3 days of receiving their order.

  • To request a return, please contact our support team via Email with your order number and details.

Item Condition Requirements

  • Returns are only accepted for unopened, unused products in their original packaging with all seals intact.

  • For hygiene and safety reasons, we cannot accept returns of opened or partially used sprays.

Inspection & Approval

  • Once your return is received, our quality team will inspect the product.

  • If approved, we’ll notify you and process your refund promptly.

Refund Method

  • Refunds for eligible returns will be issued as store credit, which you can use for future purchases at Repelza.

  • If you received a product that was damaged or leaking upon delivery, please notify us within 24 hours of delivery. In such cases, we will issue a full refund to your original payment method or send a replacement as per your preference.

Our Commitment

We aim to make your shopping experience with Repelza smooth and worry-free. If you ever face an issue, our team is here to resolve it quickly.

📞 Need Help?

We typically respond within 24 hours on business days.

Thank you for trusting Repelza to protect your family from insects.